Customer care
Email our team.
For plate purchases, auctions, account access and general enquiries.
Contact us
Here to help.
Every step.
For your plate. And everything around it.
Questions about a purchase, an auction, your account, or a transfer? Our team will point you in the right direction.
WhatsApp
Start a conversation.
Message the Gibraltar Plates team on WhatsApp.
Certificates & vehicle registrations
Contact the Government’s personalised plates team for certificates and vehicle registration.
A little preparation
Before you get in touch.
The right details help us get you to the right answer.
Certificates & vehicle registration
Customer Care Hub.
323 Main Street
The Customer Care Hub handles walk-in enquiries for certificates and vehicle registration. For Gibraltar Plates support, contact our online team.
- Monday to Thursday
- 8:30am – 3:00pm
- Friday
- 8:30am – 2:30pm
Excluding public holidays.
Get directionsHelp us help you.
- Have your reference handy.
Include your plate number or auction ID when available.
- Use your account email.
The email linked to your account helps us verify your details faster.
- Locked out of your account?
For urgent lockouts, include “Urgent” in your email subject line.
Missing a plate in your account? Use Request missing plate in My Plates with its proof document for our review team.
Quick answers
A few helpful answers.
Help with certificates, your account and plate ownership.
Browse the FAQsThe FAQ page has a search box to help you find what you need.
Where can I collect the certificate?
For certificate collection and vehicle registration, visit the Customer Care Hub at 323 Main Street. Walk-in opening hours are Monday to Thursday from 8:30am to 3:00pm, and Friday from 8:30am to 2:30pm (excluding public holidays). View Collection Point in Google Maps
Do I need to bring anything for collection?
Bring a valid photo ID and your confirmation email to speed up verification.
Can someone collect on my behalf?
Yes. They must bring their ID plus your signed authorization and booking reference.
I own a plate that is not showing in my account
No need to e-mail us — use Request missing plate on the My Plates page. Add each plate with its proof document and our review team will assign them to your account.
When does my plate ownership expire?
Ownership continues automatically while the plate is registered to a vehicle. If it is not registered, it is held for a retention period — your account shows the expiry date, and from one month before it you can pay the retention fee to extend your ownership.